At Peppy Peps, customer satisfaction is important to us. We strive to provide quality products and reliable service. Please review our Return & Refund Policy carefully before making a purchase.

Return Eligibility

We may accept return requests for products that meet our return requirements. To be considered eligible, items should be returned in their original condition, unused, unopened, and with all original packaging intact.

Returns that do not meet these conditions may be declined at our discretion.

Return Request Process

If you believe your order qualifies for a return, please contact our support team with your order details and a description of the issue.

Additional information, photos, or proof of purchase may be requested to help us review your request.

Submitting a request does not automatically guarantee approval of a return or refund.

Damaged or Incorrect Items

If you receive a product that is damaged during transit or differs from what was ordered, please notify us as soon as possible after delivery.

Our team will review the issue and determine the appropriate resolution, which may include a replacement, store credit, or refund where applicable.

Non-Returnable Products

For health, safety, and quality assurance reasons, certain products may not be eligible for return, including:

• Opened or used products
• Items with damaged or missing packaging
• Products altered after delivery
• Clearance or final-sale items
• Products returned without sufficient proof of purchase

Additional restrictions may apply depending on the nature of the product.

Refund Approval

Refunds are only issued after the returned item has been received and inspected by our team.

Approval is based on compliance with this policy and the condition of the returned product. Peppy Peps reserves the right to approve or deny refund requests on a case-by-case basis.

Refund Processing

Once approved, refunds will be processed through the original payment method whenever possible.

The time required for funds to appear in your account may vary depending on your payment provider, financial institution, or payment platform.

Partial Refunds

In certain situations, a partial refund may be issued if a returned item is not in its original condition, contains missing components, or shows signs of use beyond what is reasonably necessary for inspection.

Exchanges

Where appropriate, we may offer an exchange for eligible products that arrive damaged, defective, or incorrect.

Exchange approval is subject to product availability and verification of the reported issue.

Return Shipping

Unless otherwise specified, customers may be responsible for return shipping expenses.

Original shipping fees, customs charges, taxes, or handling costs may not be refundable unless the return results from an error on our part.

Refused Deliveries

Orders refused by the recipient or returned due to incorrect delivery information may be subject to additional shipping, handling, or processing charges before any refund is considered.

Fraud Prevention

To protect our customers and business operations, Peppy Peps reserves the right to investigate suspicious return activity, excessive refund requests, or claims that appear inconsistent with order records.

Requests found to violate this policy may be denied.

Policy Updates

Peppy Peps may modify this Return & Refund Policy at any time without prior notice. Any updates will become effective immediately upon publication on our website.

Continued use of our website and services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions regarding returns, refunds, exchanges, or order-related concerns, please contact us:

Peppy Peps

Email: support@peppypeps.com

Website: https://peppypeps.com/contact