Shipping & Returns

At Peppy Peps, we aim to make every order process clear, secure, and reliable. Please review our shipping and returns policy before placing an order.

Order Processing

Orders are processed after payment confirmation and order details are successfully verified.

Processing times may vary depending on product availability, order volume, holidays, or other operational factors. Once your order has been processed, shipping details may be provided through email or your account dashboard, where applicable.

Shipping Information

Peppy Peps ships orders using available delivery partners based on destination, service availability, and order requirements.

Estimated delivery times are provided for general guidance only. Actual delivery may vary due to carrier delays, customs processing, weather conditions, incorrect shipping details, or circumstances outside our control.

Customers are responsible for providing complete and accurate shipping information at checkout. Peppy Peps is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Shipping Delays

While we work to dispatch orders as quickly as possible, delays may occur from time to time.

Peppy Peps is not liable for shipping delays caused by courier services, customs authorities, natural events, holidays, or other third-party issues beyond our control.

Lost or Damaged Packages

If your package appears damaged upon delivery, please contact us as soon as possible with your order details and supporting photos.

For lost packages, we may assist in reviewing the shipment status with the carrier. However, final delivery confirmation and investigation outcomes may depend on the shipping provider.

Returns Policy

Due to the nature of our products, returns may only be accepted under limited conditions.

To be eligible for review, the product must be unused, unopened, and in its original packaging. Return requests must be submitted within the allowed return period stated by Peppy Peps.

We reserve the right to refuse returns that do not meet our policy requirements.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Opened or used products

• Damaged items caused by customer handling

• Products without original packaging

• Items purchased during final sale or clearance offers

• Orders that cannot be verified

Refunds

Approved refunds will be processed after the returned item has been received and inspected.

Refund approval is not guaranteed and depends on the condition of the returned product and compliance with our return requirements.

Refund processing times may vary depending on the original payment method, payment provider, or banking institution.

Exchanges

Exchanges may be offered only when an item is defective, incorrect, or damaged upon arrival, subject to verification.

If an exchange is approved, replacement availability will depend on current stock.

Return Shipping Costs

Customers may be responsible for return shipping costs unless the return is due to an error made by Peppy Peps or a verified defective item.

Original shipping charges may be non-refundable unless otherwise stated.

Order Cancellation

Order cancellation requests must be submitted as soon as possible.

Once an order has been processed, packed, or shipped, cancellation may no longer be available.

Contact Us

For shipping, return, refund, or order-related questions, please contact us:

Peppy Peps

Email: support@peppypeps.com

Website: https://peppypeps.com/contact